Orders will ship 4-8 business days after the order has been placed. Do not sign for shipments until you have thoroughly inspected for any damage. OnFireGuy & Hollon Safe are not responsible for shipments that are not signed for as damaged upon arrival.
The freight carrier provides either dock or curbside delivery based on location. Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight and inside delivery is not a service that Hollon Safe offers. In some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If charges apply the customer will be notified before shipping for approval.
***Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Hollon Safe and may result in additional fees.***
Hollon Safe uses the services of FedEx on all safe order weighing 124lbs or less. All safes are shipped via FedEx for cost effectiveness. Safe shipment can be upgraded to 2nd Day Air per customer’s request and at cost the customer, if available.
Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Hollon Safe and may result in additional fees. The customer will be contacted and advised of any additional fees prior to Hollon Safe providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution the issues in a timely manner. Hollon Safe reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Hollon Safe warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 15% restocking fee.