LOCATION
122 Main Street E
Elysian, MN 56028
United States
HOURS
Monday - Friday
8:30am - 3:30pm
Central Time
CONTACT
Phone: 507-722-2601
Toll Free: 866-727-4120
Fax: 507-722-2604
Frequently asked questions
We've compiled answers to the questions we hear most often. Browse our FAQ section to find quick solutions.
Can't find what you're looking for? Fill out the contact form below and we will get back to you as soon as possible.
When will my order be shipped?
Orders submitted before 2:00 PM Central Time are processed the same business day. Orders submitted after 2:00 PM or on weekends are processed the following business day. You will receive email notification once tracking information is generated for your shipment.
Can I return my product?
Most items can be returned or exchanged within 30 days of receiving the product, providing they are in original resalable condition. Return policies are listed on every product page. Visit our Returns & Exchanges page for more information and to start a return.
What do I do if my product arrives damaged?
We work hard to deliver your items without damage. But if you do receive some damage, please fill out the contact form below ensuring to provide your order number and a photo of the damaged parts. We are more than happy to work with you to find the right solution.
What size capsule do I need for my coin?
To ensure an optimal fit, match your coin's diameter and depth to the corresponding capsule specifications. We recommend measuring both dimensions before selection to guarantee a precise fit. For coins with an odd diameter (ex: 38.61mm) we recommend either sizing up to a 39mm Direct Fit or size down to a 38mm Ring Fit. NOTE: sizing down will only apply when using the Ring Fit style capsules.
I need help getting my fireplace remote to work.
- Make sure all batteries are correctly installed in the transmitter and receiver. Also check that the batteries are fully charged. Ensure the contacts are touching (+) and (-) ends of battery. Bend the metal contacts in for a tighter fit.
- Be sure the receiver and transmitter are within 20 to 25-foot operating range.
- Keep the receiver from temperatures exceeding 130° F. Battery life will be shortened if exposed to high temperatures.
- If the receiver is installed in a tightly enclosed metal surrounding, the operating distance will be shortened.
- Make sure the hand-held transmitter and remote receiver are communicating properly (see LEARNING TRANSMITTER TO RECEIVER section in your installation manual).
- If none of the above troubleshooting techniques work, then please call Skytech's Technical Support Line at 855-498-8324. They are available Monday - Friday from 8AM to 5PM (EST). If you call OnFireGuy for technical support, you will be redirected to call Skytech's Technical Support.
How do I access my rewards points?
There are two ways to access your rewards.
1. Open the Rewards Widget in the bottom left corner of this page. There you can login to your account if you haven't already. You can view your points, redeem your points, and find out more ways to earn points.
2. Login to your account (if you haven't already) at the top right of any page. Use your account menu to choose the Rewards tab and view your points, view any previously redeemed points, redeem unused points, and find out more ways to earn points.