At OnFireGuy, we take pride in offering high-quality products and want you to be completely satisfied with your purchase. If an item does not meet your expectations, we're here to help.

Starting a Return

To initiate a return, please use the return link located at the bottom of our website within 30 days of receiving your order.

Some products have special return restrictions. For example, Hollon Safes are subject to a separate return policy, which can be found on the product page.

Once your return request has been approved, you will receive a Return Authorization (RA) number and return instructions.

Return Shipping

Orders that qualified for free shipping may also qualify for free return shipping. Only one free return label will be provided per order. If additional items need to be returned on an order that already had items returned, then the buyer is responsible for the additional returning items shipping costs.

However, if returning an item causes the remaining order subtotal to fall below $19.95, free return shipping will no longer apply, and the customer will be responsible for return shipping costs.

Orders that did not qualify for free shipping are not eligible for free return shipping.

Return Eligibility

To qualify for a refund, returned items must:

• Be unused and unaltered
• Be in their original packaging
• Be in the same condition as received

Items that are damaged, altered, missing packaging, or otherwise not in original condition may receive a reduced refund or may not be eligible for a refund.

Please note that certain product categories, including grocery and beauty items, are not eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please do NOT send back damaged items. Please contact us from our Contact Us page for further assistance.

Exchanges

We are happy to assist with exchanges when possible. Replacement items will not be shipped until the returned item has been received and inspected. For the fastest service, we recommend placing a new order for the item you would like and returning the original item separately.

International Returns

International customers are responsible for all return shipping costs, customs fees, duties, taxes, and other charges associated with returning an item.

We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of international return shipments.

If an international shipment is refused, the refund will be limited to the product cost. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval status of your refund.

• Refunds of $5.00 or less will be issued as store credit.
• Refunds over $5.00 will be issued to the original payment method used for the purchase.

Please note that banks and credit card companies may require additional time to process and post refunds after they have been issued.

*Amazon, eBay, Walmart, and Etsy orders cannot be returned through the link below.*

Returns must be initiated on those marketplaces.

START A RETURN