Our start

OnFireGuy was founded by lifelong entrepreneur and avid collector, David Cady. David became interested in starting a business focusing on selling supplies for collectors. A venture that started as a hobby, ignited into a thriving company. Our name was inspired by David’s involvement in the fireplace industry. But as our product line has grown, our name now represents our fast shipping with a heavy focus on customer service. We are “On Fire” to get you your order.

Keeping it in the family

In 2011 OnFireGuy was operating out of one room in the family home. As the company grew, more and more family members got involved and the business took over the entire basement, the garage, and a few storage sheds.

We believe the fun part of having a family-based business is there is so much pride in the quality of the products as well as making the shopping experience more personal. “I’ve been around a lot of companies over the years, and many people say things like that, but not truly mean it. We’re real people just like our customers, and we actually care. We eat, sleep, and breathe this company.”, David said. When David passed, his sister Jane took over the company.

OnFireGuy Building

We've come a long way

OnFireGuy has since expanded out of the family home and into our own warehouse. We have brought in employees outside of our family, but we have not lost our values. Our team is proudly committed to quality and customer service, ensuring that every order we deliver meets your needs. We’re excited to share our next steps, that are only possible with our wonderful customers who trust us to supply their needs.

The OnFireGuy Difference

Customers rate us 4.9/5 based on 2199 reviews.
  • Fast Shipping: Orders are shipped the same business day when placed before 2pm Central Time. (Some exclusions apply)
  • Buy with Confidence: We’re here after the sale to help you with any damaged, lost, or stolen products, within the first 30 days. Send us photos of your damaged products and we will file the damage claim for you.
  • Personal Touch: We include a hand-written thank you note with each website order and an OnFireGuy.com sticker. We’ll email your tracking information, let you know when your order has been delivered, and check-in to make sure all items meet your expectations.
  • Easy Returns: Let us know if something isn’t working for you and we will provide you with a return label and return instructions. (Some exclusions apply)
  • Here to Help: If you need anything, we’re an email or phone call away. We do our best to provide “old fashion” customer service and we
    have a real person answer our phones (during business hours).

MEET THE ONFIREGUY TEAM

When it comes to online shopping, we believe that interacting with real humans is way more enjoyable than dealing with big, impersonal companies. That's why we'd like to introduce you to the friendly folks who are the heart and soul of OnFireGuy!

CEO / CFO / PRESIDENT / OWNER

JANE

Jane has been a loyal member of the OnFireGuy team since the beginning. OnFireGuy started out in her basement, but soon outgrew the space, taking over the majority of her house. It's been a journey watching the business grow and blossom into what it is today, and Jane couldn't be happier that it has now found its own place to call home.

Jane is a firm believer in the importance of traditional customer service values, where you can expect a real person to pick up the phone and assist you with any questions or concerns you may have.

Despite her busy schedule at OnFireGuy, Jane always finds time to prioritize her family, cherishing every moment she gets to spend with her loved ones.

OFFICE MANAGER / SALES REPRESENTATIVE

LAURA

Laura joined the team at OnFireGuy in July of 2014. She is responsible for managing sales and customer service, overseeing the shipping department, and leading product development.

In addition, Laura serves as the primary customer account manager. If you require assistance with registering your account as tax exempt or setting up a wholesale account, please do not hesitate to reach out to her. Laura is dedicated to providing the support you need for a seamless experience.

Outside of OnFireGuy, Laura is known for her passion for reading and her love for quality time with her family and furry friends.

FULFILL BY AMAZON (FBA) MANAGER

TRAVIS

Travis started with OnFireGuy in April of 2014. He plays a crucial role in ensuring our products reach Amazon's warehouses promptly and assists with customer service alongside Laura and Jane.

In addition to fulfulling his FBA responsibilities, Travis also plays a key role as the primary person in charge of shipping out our wholesale orders. He ensures that our products are carefully packaged and sent out on time to our valued wholesale customers. Travis's dedication and hard work are essential in keeping our operations running smoothly!

Outside of work, Travis enjoys spending his time on the golf course, playing card games, and cherishing moments with his loved ones.

SHIPPING & PRODUCTION

TOM

Tom has been a valued member of the team since March of 2012. He is always the first one in the office, bright and early, making sure everything is in order for the day ahead. As one of the shippers, he diligently performs the final quality check on your items before carefully packing them up for shipping. Additionally, Tom happily lends a hand on the production line, ensuring that products are prepared efficiently.

Beyond his work at OnFireGuy, Tom enjoys spending his time on the golf course, firing up the grill for a delicious meal, or cherishing moments with his family. His commitment to both work and leisure activities reflects his balanced and joyous approach to life.

Not Shown (they are shy)

  • AMANDA | SHIPPING & PRODUCTION MANAGER

    Amanda has been a valuable part of OnFireGuy since November of 2014. She oversees the final quality check of your items to ensure they meet our standards before expertly packing them for shipping. In addition to managing the quality control process, Amanda is also in charge of keeping our production team organized. Amanda's dedication and contributions are essential to our operations, and we are so grateful to have her on board.

  • TIFFANY | SHIPPING & PRODUCTION

    Tiffany joined the OnFireGuy team in February of 2021. With a keen eye for detail, she meticulously checks each product for quality before expertly packing and shipping them out. Tiffany plays a pivotal role in ensuring our customers receive their orders in perfect condition, whether it's for direct sale from our warehouse or preparing them for shipment to Amazon. We are grateful to have Tiffany on our team.

  • BONNIE | PRODUCTION

    Bonnie, our newest team member, joined us in May 2022. She plays a crucial role by expertly packaging items with care, whether they are destined for direct sales from our warehouse or for shipment to Amazon. Her attention to detail and dedication have already made a positive impact on our workflow, and her friendly demeanor brings a sense of warmth to our team dynamics. We are thrilled to have Bonnie on board, and her hard work is truly appreciated by all of us!

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